Commission Investigation Officer

Description

Commission Investigation Officer
Full time, 12-month Fixed-Term Contract
Basingstoke (hybrid)
£28,500

Are you highly organised with strong attention to detail and a passion for accuracy?

Reassured is looking for a Commission Investigation Officer to join our Finance team in Basingstoke. You will help ensure we receive the correct commission for all products sold and that our records are accurate and complete. This role involves regular contact with insurers and internal teams, making it well suited to someone who enjoys solving problems and working with data.

Responsibilities

What you will be doing

• Managing commission statements, checking payments and resolving discrepancies
• Contacting insurers professionally by telephone and email
• Keeping CRM records accurate and up to date
• Running basic reports to support commission analysis
• Recording clear notes to support audit and data accuracy
• Flagging concerns to the Senior Commissions Investigation Officer
• Meeting agreed service levels and supporting Consumer Duty requirements

Qualifications

What we are looking for

• Excellent written, verbal and listening communication skills
• Strong attention to detail and accuracy
• Good IT skills including Word, Outlook and Excel
• Ability to build positive working relationships
• Experience working in a fast paced or regulated environment
• Team focused with the ability to achieve individual success

Desirable

• Insurance knowledge
• Experience using a CRM system
• Power BI experience

Why Reassured?
What you do at Reassured matters. You will be part of a successful, award winning and growing company that values your contribution. We recognise hard work through incentives and offer opportunities to be involved in meaningful and engaging projects.

Benefits include:

• Enhanced annual leave with length of service
• Enhanced maternity leave
• Employee Assistance Programme
• Medical cash plan
• Virtual GP
• Death in service
• Discounted Life Insurance and Critical Illness cover
• Free parking
• Personal development opportunities
• Referral scheme worth up to £2,400 per referral
• Incentives including annual trips abroad

If you are detail focused, enjoy investigating and want to support accurate commission processes, we would love to hear from you.