Quality Assurance Officer

Description

Quality Assurance Officer
Full-time, Permanent

Basingstoke (hybrid)

£27,000

Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback?

Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.

Responsibilities

What you will be doing

• Listening to and auditing sales call recordings
• Checking policy documentation to ensure accuracy and compliance
• Providing constructive feedback to consultants and managers
• Ensuring any procedural breaches are escalated to management
• Supporting Consumer Duty requirements through quality standards
• Producing accurate reports and analysis for senior leaders
• Assisting with investigations into customer complaints

Qualifications

What we are looking for

• Experience working in a structured and regulated environment
• Excellent listening, written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to analyse information and make clear decisions
• A team player who can also deliver individual results
• Comfortable using IT systems and capturing information accurately

Desirable (nice to have, not essential):

• Insurance or financial services background
• Experience in a targeted environment
• Familiarity with CRM systems
• Mentoring or informal leadership experience

Why Reassured?

What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing.

Benefits include:

• Enhanced annual leave with length of service
• Enhanced maternity leave
• Employee Assistance Programme
• Medical cash plan
• Virtual GP
• Death in service
• Discounted Life Insurance and Critical Illness cover
• Free parking
• Personal development opportunities
• Referral scheme worth up to £2,400 per referral
• Incentives including annual trips abroad

If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.